NON VERBAL COMMUNICATION

Remember it, Test it!

Remember it, Test it!

  • Paralinguistics(includes)
        • Tone of voice
        • Emphasis/intonation
  • Eye contact
        • is used to provide cues in a conversation and ensure it flows more smoothly.
  • Facial expressions are:
        • largely genetic
        • more revealing on the left side of the face
        • controlled by the right side of the brain
        • more likely to express your real feelings than language
  • Posture
        • Postural echoing can be used to create a positive/friendly impression
        • Open postures create an impression of honesty and friendliness
        • Closed postures create an impression of coldness/hostility
        • Squatting down next to a customer can increase tips
        • Touching someone can make you seem friendlier
  • Personal space
        • Sex – members of the opp. sex want more space between them
        • Age – we stand further apart from people of a different age
        • Personality – extroverts stand closer to people
        • Culture – Arabian cultures stand closer to each other than European ones.
        • Status – people of different status stand further apart from each other.

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Test It!

  1. What is ‘paralinguistics’?
  2. What affect does eye contact have on conversation flow?
  3. What can you say about the relationship between facial expression and the hemispheres of the brain?
  4. Describe three postures and the impact they might have on the person who witnesses them.
  5. How might postural echoing be used to get positive results in a work context?
  6. What affect do the following have on personal space? Gender, age, culture, personality and status.
  7. Describe two studies which have been conducted on personal space. Be sure to mention the aim of the study, what methods were used and what the results and conclusions were.

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Some top tips!

  1. Print out the Test It! Questions – it will allow you to replicate exam conditions and also allows you to give your eyes a rest from the computer screen whilst doing your crucial revision.
  2. Make a copy of the Remember It! Section and put in a place that you often look at. i.e. front of a journal, next to a mirror, on a kitchen cupboard door, etc. That way you can do some cheeky revision whilst doing those things you have to do!